Refund Policy

At King's Mansion, Candolim (Part of the JMJ Leisure and Hospitality Pvt. Ltd. Group, Goa), we believe in complete transparency. Here is everything you need to know about our refund and cancellation terms before you reserve your stay at the estate.

Full Refund

Guests who cancel their reservation at least 48 hours prior to the check-in date will be entitled to a full refund, less any applicable processing fees.

Partial Refund

Should a cancellation be made between 24 and 48 hours before the scheduled check-in, a charge equivalent to 50% of the total booking amount will apply.

No Refund

Cancellations raised within 24 hours of check-in will not be refunded. No-show bookings are similarly non-refundable.

Early Departures

Guests who choose to vacate the estate ahead of their confirmed departure date will not be eligible for a refund on the remaining nights of their stay.

Special Promotions

Reservations made under special promotional or discounted rates are strictly non-refundable, unless the terms of the specific promotion state otherwise.

Changes to Reservation Dates

Requests to amend reservation dates are subject to availability at the time and may attract additional charges or a revision in the applicable rate.

Non-Refundable Rates

Certain rates and packages offered at King's Mansion are non-refundable, irrespective of the cancellation date. Guests will be clearly informed of this at the time of booking.

Group Bookings

Refund terms for group reservations at the estate may vary from the standard policy. Guests are advised to refer to their group contract or reach out to our reservations team directly for applicable terms.

Force Majeure

In the event of extraordinary circumstances beyond our control, such as natural disasters or government-imposed restrictions, King's Mansion reserves the right to offer suitable alternative arrangements in place of a monetary refund, subject to policy considerations at the time.

Processing Time

All eligible refunds will be processed within 7–10 business days. The actual credit timeline may vary depending on the guest's payment method and financial institution.